However, when we go to the corporate landscape, it is important that the solutions to be implemented of unified communications in the company, are in accordance with predefined standards by the same, enterprise, as well as integrally meeting the necessities of the users.
In the face of so many available suppliers in the market, some questionings might arise, among which we can mention:
Which are the unified communication solutions appropriated for my business model?
Can I migrate my technological environment of IP telephony for the cloud?
How to implement all the necessary resources for your collaborators?
These and other points, will be addressed in this article.
Firstly, let’s talk about what is the concept of unified communications.
The unified communications are a set of resources, such as voice, video, indication of status of presence, instant message, conferences, reunited.
Let us see, on the following a more detailed explanation about each resource:
Voice and video calls
The users can from anywhere in the world establish calls with resources of voice and video, just by a connection with the Internet with the minimal bandwidth necessary for such.
Instant Messenger (chat)
This resource is very useful, mainly, when we can’t establish a dialog (by voice) in a certain moment. Through it, the users can communicate quickly, being possible to aggregate other facilities, such as content transfer.
Visualization of the status of presence
Through this resource, the users are able to visualize if the others are available or not. In some applications, might only appear the status of being “Online” or not, however on others, additional information can be made available about the real status of the presence of the users, such as: occupied, absent, or in a call.
Rooms for meeting and collaboration
Increasingly people are replacing in-person meetings by virtual meetings. With this, meetings that would need to be carried out in person, started to be performed in a virtual manner, allowing the users to be located anywhere, being required only a good quality Internet connection.
In this context, many companies adopt the utilization of free third party applications or cost-effective ones, in order to diminish the necessary investments.
However, it is important to highlight that the utilization of third party applications, can result in several points of alert which must be analyzed by the companies.
Let us see on the sequence some of these points:
CARES IN THE UTILIZATION OF THE APPLICCATIONS
Availability of the service
When your company utilizes a free application, for example, for performing its respective internal communications, it becomes subject to the availability of such application. And this without any doubts, will be able to cause problems in case the Company that makes the service available faces failures occasioned in their our respective infrastructure.
The adoption of third party applications, whose origin is unknown, is able to compromise the security of the trafficked data in your company, and consequently occasion not only technological damages, as well as, damages that compromise the reputation of the company in front of their clients, such as the leaking of confidential files.
Low quality of service
The choice of suppliers done only based in the smallest price, can result in the utilization of services with inferior qualities to those that would be necessary for your environment.
For that, the choice of the communications unified solution of your company, could be the most assertive possible, it would be necessary that your company could consider some technological points as indispensable. Let us see on the following some of these points:
If the choice of your Company, would involve a cloud solution that meets all the users through Internet, it is essential that it would be in conformity with the minimal security requirements necessary, according to the security policy of your company. Let us see some examples:
Register of SIP extensions through the Internet. In this aspect, as an example, we can quote the utilization of a solution of Session Border Controller (SBC) so that the SIP extension lines can be registered in an IP telephony system with security resources.
Utilization of security certificates for the remote users. This will allow an additional layer of security, hampering the undue access of the users’ credentials.
Infrastructure of network data
The infrastructure is fundamental so that the resources are able to be accessible correctly. This implies in having a general vision about the infrastructure of the network of data, as well as having complete knowledge about the traffic of the network. Even for the remote collaborators, the infrastructure of the networks is essential, because, several resources will be able to be consumed through the local network.
As we are able to observe in this article, the unified communications possess an indispensable role for the Companies, and knowing how to choose the solution as well as how to adequate it being of fundamental importance.
In this aspect is possible that your company is able to choose both a communication solution as well as a unified communication solution in the cloud model, and also in the on-premises model, however, the prerequisites necessary must be completely met.
In this sense, there are no doubts about the importance of investing in network management. In this manner, bringing not only benefits for the visibility of the infrastructure, but also a way to guarantee crucial information for a good planning.
Thinking about that, Telcomanager, leader in Latin America in the sector of software for network management, since 2002 in the market with a unique and innovative methodology, makes available smart solutions for the monitoring of data in order to provide complete visibility to the infrastructure of the client, allowing your Company to accompany the main aspects of your network.