KPI, key performance indicator, is a way to measure whether the processes are achieving the goals previously set by the organization. In this same context, there is the SLA which is the service-level agreement, which aims to set goals and manage the organization’s expectations. Thus, the monitoring of KPIs is crucial to verify SLA compliance.

Usually, those who study or have studied IT management may have a false sense that KPIs and SLA are terms linked only to the technology area. However, these terms are linked to management as a whole. Metrics and goals are important in all areas of the company, so the importance of tracking KPIs, SLA compliance and benchmarking is not exclusive to the IT sector.


Measurement systems connected to the computer network can help collect data from various sectors of a company. To illustrate, here are some examples:

In a transportation company, the trucks pass through a scale, whenever they leave the garages. In this way, with the recorded weights, the load carried by each truck is controlled.

A large condominium decided to measure the level of the water tank through sensors. This way, making more assertive the pump activation schedules and following up the daily consumption of water by the commercial rooms.

An airport that would like to measure how many people travel in a given sector, and through an image recognition application they can determine how many people passed through the area according to a certain time of day.

This and more examples show how monitoring can extrapolate the IT environment. Note that at no time was CPU monitoring, up and down link monitoring mentioned.


As we can see, monitoring is not restricted to the IT environment, several other types of monitoring can be performed with the help of information technology. However, a challenge is to centralize all this, it is not efficient to have to access dozens of systems, with different patterns, and different screens to have access to all this information. Especially when it is necessary to correlate data.

For this, a system capable of performing multiple collections like SLAview is needed. In this sense, in addition to having a centralized way to consult graphs and reports, with the dashboard, on just one screen it will be possible to follow any indicators you want, regardless of what is being monitored. Even cryptocurrency wallets have been monitored with SLAview.


Given this scenario, the investment in monitoring is not only to help solve technology problems, but also to make processes more efficient, after all, how to improve what cannot be measured?

With this in mind, Telcomanager, Latin America’s leader in the network management software sector, since 2002 in the market with a unique and innovative methodology, provides intelligent solutions for data monitoring in order to provide complete visibility to the customer’s infrastructure.