+55 (21) 3211-2223 
+1 (619) 860-6666 info@telcomanager.com
In parallel to this, the technological needs of the Companies are always growing. Therefore, it is necessary that new tools could be utilized increasingly and the knowledge is up-to-date. As well as distributed between the users.
So that Companies might then, meet the new demands and adapt their respective tasks for the Home Office model, the qualification of collaborators has become even more necessary.
It is about this topic that we are about to approach in the article.
CONSTANT LEARNING
Primarily, it is the fact that all the Companies need to be in a constant learning, whether for knowing about a new technology or studying a new system to capacitate their respective clients.
The theoretical capacitation, for example, might sound as something optional, bearing in mind that for many times the knowledge and the agility in the execution of tasks is acquired during practice. However, this is a great misconception. Without the theory, the practice becomes only a “cake recipe”, taking away from the collaborator the capacity of adapting to different situations that escape form such “recipe”.
With that, we can list below some of the main benefits that the capacitation brings to Companies:
Decrease in the quantity of errors
When the teams execute the procedures correctly in their respective applications, the amount of errors is automatically diminished. Therefore, it makes the IT team to be less engaged for events when the users themselves could have avoided the generation of errors.
Security
In order for a system to be able to function with security and reliability, the capacitation of the collaborators is crucial. Obviously, that the administration of the system is of full responsibility by the IT Team. However, the users also have their role in what is referred to the security. Mainly, in a scenario where there are more and more attempts of attacks through Social Engineering techniques.
Agility in the execution of tasks
Once the collaborators are aware of which procedures should be carried out, the tasks tend to be executed in a faster way. Primarily, increasing the productivity of the teams.
Knowledge distributed between the teams
The more the knowledge is propagated between the teams, the company suffers less impact when certain collaborators are absent. With this, the capacitation enables that the knowledge is distributed between the collaborators, allowing all to be aware of the tasks to be accomplished.
Now that we saw some of the main benefits about the capacitation, let us see some of the main tools that your Company will be able to adopt in order to capacitate the teams:
Creation of videos with trainings and tutorials
The creation of content is fundamental for the knowledge to be propagated. In a scenery where we had several collaborators working in distinct schedules, the creation of videos with content accessible at any day and hour becomes even more important.
In this aspect, it is essential that the videos possess a good quality, with didactic content, which will allow the collaborators to learn and put into practice easily.
Access simplified to the collaborators
For that, the users might access the platform of trainings, it is necessary that there is an appropriate environment for login, allowing the authentication in a simple and safe way.
The platform must allow that security policies are applied such as: creation of strong passwords, changing passwords, restriction of content among other kinds of policies.
IMPLANTATION OF THE CAPACITATION PROGRAM
As we can observe, for a company to be able to provide the capacitation necessary of its respective collaborators, it becomes necessary to provide a set of tools and resources that enables contents to be ministered in the correct manner.
With that, it must be evaluated if your company possesses enough conditions to provide a platform of learning with all the necessary resources. Thus, we should evaluate in partnership with the IT team, all the technological aspects, in order for the platform to be completely compatible with the internal standards of the Company.
Investing in trainings as well as capacitating the teams is fundamental in order for a Company to perform its tasks, as well as providing customer services in the most efficient, fast and with the better quality possible.
FINAL CONSIDERATIONS
One of the great benefits of the evolution of networks of computers and the Internet was the breaking of barriers in the access to information and knowledge. For corporative education this is not different. Therefore, it is crucial to provide the health of the network which interconnects the internal systems with the remote collaborators.
In this way, there are no doubts about the importance of investing on network management. In this same manner, bringing not only benefits to the network visibility but also being a complementary way to seek for the prevention of problems that might cause the dropping of network services.
Thinking of that, Telcomanager present in the market since 2002, and a leading Latin America brand in the sector of software for managing networks. Also counting with a unique and innovative technology, deploying smart solutions in the monitoring of data that will provide a stratified vision of the traffic, is now allowing your Company to follow the most important aspects of your network, in real time.
