The sentence above is connected to the importance of the information in the Administration of Companies. Reinforcing even more the role of the technology as a way to gain access to those information. As well as, a means of communication with clients and employees. Therefore, the usage of terms such as digital transformation is getting more and more common.
However, the sentence by Stoner can be interpreted also for the corporative IT administration. However, for an efficient IT management it is crucial to possess precise information about its operation. The author believes that the information can be evaluated by the following factors:
- Quality of Information – Level of precision and reliability of the information.
- Opportunity of information – For higher agility on corrective actions, the right people need to be informed at the right moment.
- Amount of information – The information need to be concise and enough for the decision making process. However, many information from different sources might generate noise and end up hiding important details.
- Relevance of information – the information that the administrators receive must have relevance for their respective activities.
MONITORING AND SLA MANAGEMENT
SLA or according to the level of service establishes parameters in measurable terms from all the services provided to the contractors. In other words, it presents targets, deadlines and support, among other things. According to the ABNT (Asssociação Brasileira de Normas Técnicas) the SLA must be demanded in any IT contractual relationship, namely for internal or external clients.
The internal SLA seeks to guarantee that the IT Team of the Company meets important requirements for the functioning of the Business itself. As, for example, the time of availability of the devices. For that, it will be necessary a system which verifies in a continuous way, the connectivity with those devices. Just as, it should be capable of issuing an alarm in case it is disconnected, for example.
Availability, latency, jitter and utilization are key performance indicators (KPIs). The SLA will define which KPIs will be used, what will be the goals established and also which will better meet the business strategy of the Company. Because of that, it is crucial that the IT Team have those information providing: quality, opportunity, amount and relevance.
GENERAL AND UNIFIED VISION OF THE NETWORK
As seen previously, the amount of incorrect information can generate noises. So, it is important to possess a centralized vision. In this manner, relating the main components of the infrastructure on only one place.
With the SLAview, the IT will obtain a structured vision or even a map of all the devices. In this manner, being capable of monitoring your indicators in real time. In accordance with that, the devices appointed in red will be related to indicators of performance that are disrespecting the parameters established.
Therefore, this functionality is capable of providing a panoramic view and also georeferenced of the current behavior of the network. The alarms based on performance indicators, besides being visualized on the map because of the alteration of color, will be able to be configured for sending emails, telegram messages and even sound messages. Especially guaranteeing the information opportunity.
Finally, the control of the visualization of users can be configured. Therefore, restricting part of the infrastructure, each one will get accesses. In this way, seeking that this Team will concentrate itself only on relevant information for their activities. All of that with the quality of information that a system such as SLAview is capable of providing.
The SLAview is a management and monitoring system of network capable of evaluating its behavior and detecting failures in an easier and practical way.
In this way, there is no doubts about the importance of investing on network management. Therefore, bringing not only benefits to the visibility of the network but also being a way to guarantee an agile and proactive IT Team.
Thinking of that, Telcomanager present in the market since 2002, and a leading Latin America brand in the sector of software for managing networks. Also counting with a unique and innovative technology, deploying smart solutions in the monitoring of data that will provide a stratified vision of the traffic, is now allowing your Company to follow the most important aspects of your network, in real time.